WHAT'S COVERED?

1. Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted below), assuming the product was properly installed
2. All internal mechanisms, components, and brackets
3. For three (3) years from the date of purchase: operating cords, pleated shades without looped tape, 2" horizontal vinyl blinds slats, and vertical blinds vanes
4. For five (5) years from date of purchase: motorization components and accessories, draperies, fabric covered cornices and valances, soft shades and accessories, exterior solar shades (provided they are fully raised during inclement weather and windy conditions)
5. Repairs under this warranty will be made with like or similar parts.

WHAT'S NOT COVERED?

1. Normal wear and tear
2. Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance
3. Discoloration, fading, cracking, shrinking or stretching caused by long exposure to direct sunlight
4. Slight color variation; natural variations in color, grain, or weave of organic materials
5. Slight warpage of wood blinds or shutters; excessive warpage caused by high humidity
6. Shipping or labor costs incurred by taking product down, re-measuring, or re-installation
7. Unfinished cornices and valances; Palladian shelves

RESOLUTION OF WARRANTY ISSUES:

Repair or Replace: We will determine, at our discretion, whether the product will be repaired or replaced.

Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches as closely as possible. In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications.

Shipping Costs: After a 1 year period, the customer is responsible for any shipping costs associated with warranty repair.

After Warranty Expiration:
After warranty expires, many products can still be repaired for a nominal charge. In many cases, a repair kit with then necessary components and instructions to facilitate the repair can be sent to the customer. A nominal charge may apply.

Resolution Procedures:
Call the number on our website, and provide your original order number. This warranty takes the place of all other stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, canceled check or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you. This warranty gives you specific legal rights and may also include other rights which may vary from state to state.